Refund

Refund & Cancellation Policy

KIDSmoov Franchise applies a transparent and flexible payment policy to ensure maximum benefits for families.

A. General Refund Principles

All types of tickets (Entry Pass, Day Pass, Session Pass, Pass 30 Days) successfully paid are non-refundable in cash or bank transfer under any form, except in cases where the center is closed due to force majeure or errors from the service provider side.

In case the child has health issues (with doctor's certification) or the family has a long-term business/travel trip, parents have the right to request a suspension of the Pass 30 Days card.
Condition: Each Pass 30 Days card is only entitled to 01 suspension support. Maximum suspension time is no more than 14 days.
Parents need to notify the Reception or perform operations on the Moov App at least 24 hours before the starting date of suspension.

Rescheduling: If the child cannot attend the pre-booked (Robotic/Art/Gym) class (Session Pass), parents need to Cancel/Reschedule on the Moov App at least 12 hours before the class starts. Late notice or unexcused absence will result in the Session Pass being counted as used.
Transfer: Unactivated Session Passes can be transferred to siblings within the same family (under the same Parent management account on Moov OS). Cross-transfer to other customers' accounts is not applicable.